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Terms and Conditions

Thomas Wynn-Jones Osteopath 

Email: thomaswynnjones@gmail.com

WhatsApp: +971 505 333 669

Effective Date: 14 April 2026

1. Introduction

These Terms and Conditions (“Terms”) govern your use of the website thomaswynn-jonesosteopath.com and the osteopathic services provided by Thomas Wynn-Jones (“we”, “us”, or “our”).

By accessing our website, booking an appointment, or receiving treatment, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our website or services.

2. About Us

Thomas Wynn-Jones (BSc, BOst) is a fully qualified and registered osteopath holding dual registration with:

We provide professional osteopathic care in accordance with the standards set by both regulatory bodies.

3. Appointments and Bookings

3.1 How to Book

Appointments can be made via:

  • The online contact form at thomaswynn-jonesosteopath.com/contact
  • WhatsApp: +971 505 333 669
  • Email: thomaswynnjones@gmail.com
  • Phone: +971 54 544 5399

3.2 Confirmation

Your appointment is confirmed only upon receipt of a confirmation message from us. Please ensure your contact details are accurate at the time of booking.

3.3 Punctuality

Please arrive on time for your appointment. Late arrivals may result in a shortened session, with the full appointment fee still applicable.

3.4 New Patients

New patients are asked to arrive 10 minutes early or complete any pre-consultation forms sent in advance. This allows adequate time for a full medical history review before your session begins.

4. Cancellation and Rescheduling Policy

4.1 Notice Required

We require a minimum of 24 hours’ notice to cancel or reschedule an appointment. This allows us to offer the slot to another patient in need.

4.2 Late Cancellations

Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee of up to 50% of the appointment cost.

4.3 No-Shows

Failure to attend a scheduled appointment without prior notice will result in the full appointment fee being charged.

4.4 Repeated Cancellations

Patients who repeatedly cancel or fail to attend appointments without adequate notice may be asked to prepay for future bookings.

4.5 Cancellation by Us

In the unlikely event that we need to cancel your appointment, we will notify you as soon as possible and offer an alternative date or a full refund of any prepaid fees.

5. Fees and Payment

5.1 Fee Schedule

Current appointment fees are available upon request. Fees may vary depending on the type of consultation (initial, follow-up, online, paediatric, animal osteopathy, etc.).

5.2 Payment

Payment is due at the time of the appointment unless an alternative arrangement has been agreed in advance. We accept cash and bank transfer. Please confirm accepted payment methods when booking.

5.3 Insurance

We are not currently a direct billing provider. If your health insurance covers osteopathy, we can provide an itemised receipt for you to submit a reimbursement claim directly to your insurer. It is your responsibility to confirm coverage with your insurance provider prior to your appointment.

5.4 Price Changes

We reserve the right to amend our fee schedule at any time. Any changes will be communicated in advance and will not affect appointments already confirmed at a previous rate.

6. Medical Disclaimer and Scope of Practice

6.1 Not a Substitute for Medical Advice

Osteopathy is a form of complementary healthcare. The information provided on our website and during consultations is for general informational and educational purposes only. It does not constitute medical advice, diagnosis, or a treatment plan and should not replace advice from your GP or other qualified medical professional.

6.2 Emergency Situations

If you are experiencing a medical emergency, please call emergency services immediately (UAE: 998 for ambulance). Do not rely on this website or contact us in the event of an emergency.

6.3 Referral

Where clinically appropriate, we may refer you to your GP or another healthcare specialist. We always act in your best interests and within our professional scope of practice as defined by the DHA and GOsC.

6.4 Results

While we strive to provide the highest standard of care, we cannot guarantee specific outcomes or results. Individual responses to osteopathic treatment vary depending on the nature and severity of the condition, general health, and lifestyle factors.

7. Patient Responsibilities

By booking and attending an appointment, you agree to:

  • Provide full, accurate, and up-to-date information about your health, medical history, and medications
  • Inform us of any changes to your health or circumstances between appointments
  • Follow any advice or aftercare guidance provided during your consultation
  • Treat all staff with courtesy and respect
  • Notify us promptly if you are unwell, particularly with any contagious illness, prior to your appointment

We reserve the right to refuse or discontinue treatment if a patient behaves in an aggressive, abusive, or inappropriate manner.

8. Informed Consent

Before any treatment begins, we will explain the proposed treatment, its purpose, the techniques involved, any potential risks or side effects, and available alternatives. You have the right to ask questions and to refuse or withdraw consent at any time before or during treatment.

For patients under the age of 18, consent must be provided by a parent or legal guardian prior to treatment commencing.

9. Online Consultations

We offer remote consultations via video call or phone for patients who are unable to attend in person. Please note the following:

  • Online consultations are suitable for initial assessments, follow-ups, and advice, but physical examination and hands-on treatment are not possible remotely
  • It is your responsibility to ensure a stable internet connection and a private, suitable environment for your online session
  • Online consultations are subject to the same cancellation and payment policies as in-person appointments
  • In some cases, an online consultation may result in a recommendation to attend in person

10. Website Use

10.1 Accuracy of Information

We make every effort to ensure the information on our website is accurate and up to date. However, we do not warrant that all content is free from errors or omissions, and we reserve the right to update or amend content at any time without notice.

10.2 Intellectual Property

All content on this website — including text, images, logos, and design — is the property of Thomas Wynn-Jones and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.

10.3 Third-Party Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the content, accuracy, or privacy practices of any third-party sites and do not endorse them.

10.4 Website Availability

We do not guarantee that our website will be available at all times. We may suspend, withdraw, or restrict access to all or part of the website for business or operational reasons without notice.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Thomas Wynn-Jones shall not be liable for:

  • Any indirect, incidental, or consequential loss or damage arising from your use of our website or services
  • Any loss resulting from reliance on information provided on the website
  • Any interruption or unavailability of the website

Our total liability in connection with the provision of osteopathic services shall not exceed the total fees paid by you for the specific treatment in question.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

12. Complaints Procedure

We are committed to providing the highest standard of care. If you are dissatisfied with any aspect of your treatment or experience, please contact us directly in the first instance:

Email: thomaswynnjones@gmail.com Phone: +971 54 544 5399

We will acknowledge your complaint within 5 working days and aim to resolve it within 28 days. If you remain unsatisfied, you may escalate your complaint to:

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates and the Emirate of Dubai. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

14. Changes to These Terms

We reserve the right to update or revise these Terms and Conditions at any time. The updated version will be published on this page with a revised “Last Updated” date. Your continued use of our website or services after any changes constitutes your acceptance of the revised Terms.

We encourage you to review these Terms periodically.

15. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Thomas Wynn-Jones 

  • Email: thomaswynnjones@gmail.com 
  • Phone: +971 54 544 5399 
  • WhatsApp: +971 505 333 669

REGISTERED WITH